In response to Michael Henessy, SVP Telus Regulatory

Mr. Henessy,

Thank you for the exposure and serving an example of why we need a commission with more regulation. I would like to take the opportunity to present our side of the story.

In this particular case, you are of course on the side of the CRTC because indeed you agree with their position that less regulation is ultimately better for the consumer as you have indicated in your presentation to the CRTC on the net neutrality hearings conducted last month. We have seen that in fact that is not the case. For example, when the CRTC decided to deregulate home telephone service in some markets, many of the telecom providers immediately raised the rates for those markets. This is obviously not in the best interest of the consumer.

Secondly, your knowledge of the issue surrounding usage based billing seems to be lacking so here is the break down. First of all, wholesale ISPs are already paying for the pipes to use Bell's network and on top of that each end user is paying roughly $22.50. These two elements were considered to be appropriate compensation in the past by Bell and the CRTC when the tariff was approved. Late last year when Cybersurf submitted a request for higher speeds on the wholesale tariff, the CRTC ordered Bell to produce a new tariff to match the requirements.

The issue lies in that when Bell submitted the tariff, they failed to match the request and instead offered lower tiers and introduced usage based billing. This is not an appropriate response to the original request and the CRTC failed to uphold the ruling by allowing the tariff on an interim basis.

The other issue with the usage based billing ruling is that now effectively the ISP is being "double dipped" both for capacity and bandwidth usage. This is NOT a common model for internet connectivity and such a model does not exist in any other country. Additionally, with the approval of usage based billing, it is stifling competition, contrary to the CRTC's mandate by not allowing differentiation of service by wholesalers from Bell retail. This is not an appropriate wholesale model.

Third, I have just laid out many important points that affect consumers and many of which the CRTC failed to gauge the Canadian public even though in some cases the public comments smashed all records for any case involving the CRTC. Even so the CRTC ruled in favour of Bell without a logical explanation for the decision.

I hope I have properly addressed the issues and that this clarifies any confusion over the terms and facts of the petition.


In response to:


Bell and Conservatives

The Conservative government will support these decisions completely,
and pave the way for much more.
Open markets and free trade is a myth.
Its for corporations to gain more and more power.
Monopoly or not, all regulations and CRTC decisions will favor
the Bells and Rodgers of Canada more and more.


The CRTC is allowing Bell to take advantage of it's infrastructure monopolyin Quebec to gouge all internet users, not just it's own customers. Not only is the CRTC allowing Bell to throttle it's competitors, now it is allowing Bell to cap and charge the smaller isp's - is this fair? I SAY NO - it is time to do something about Bell's monopoly and the CRTC's enabling, undemocratic, unfair behaviiour! It's about time that consumers are listened to and no longer cheated - no wonder Canada is falling so far behind in technology!

It time they feared us

I am a Canadian Citizen. Strong in my beliefs of free and fair trade and the rights of an individual. Well those rights are being taken away through actions like this.

I have always been taught that there is a need to have an open dialogue with the public & governments, with public forums being offered for everyone to voice their opinions and give suggestions for discussion. Where is this now??? Why is this not being done anymore, there is too much secrecy in our government.

With things like this recent action, the CRTC is showing how scared & yellow they are and bowing to the corporate elite, cause the 2 major players Bell and Rogers dont think they are making enough money???? It's time they need to be taught about fair practices and not gauging their customers like they have been doing so for years.

Do I expect that this one email will change things. No I do not, but I hope that if 1 email triggers 2, which triggers four and progresses from there, they will learn that the customer is the responsible party here, and they will be held accountable for their actions...Not only to I say we need to scrap the CRTC. I think it's time we take hard look at ourselves as a country and ask " is this the continuing way I want my children to be born and raised in" , my answer is NO !!!!!! .

And I will FIGHT until I am dead to make sure that unfair practices and government bodies finally understand that they should FEAR US, & Not the other way around. I have worked for all 3 levels of government and I can tell you that there is reason and needed action for change, but until we as a collective say enough, nothing will be done...Take action folks !!!!! CHANGES ARE COMING ....!!!!